Art Resolve (“we”) understands that privacy online is important to users of our website at www.artresolve.org (“our site”).
Please read the following carefully to understand our views and practices regarding your personal information and how we will treat it. By accessing our site, you acknowledge and consent to the information collection and use practices described below.
Our contact details
Name: Art Resolve
Address: 161-3 Park Gate, Preston Road, Temple, Brighton BN1 6AF
Email: [email protected]
Personal information we may collect from you
Personal information includes information relating to natural persons who can be identified or who are identifiable, directly from the information in question or who can be indirectly identified from that information in combination with other information.
We may collect and process the following personal information:
- your name;
- your contact information such as your address, email address and telephone number;
- your payment details / financial data i.e. your bank name, account number and sort code;
- information related to your attendance of, and interest in our events; and
- information about you that you give us in person at our events and at fairs, by filling in forms on our site (e.g. when signing up to our mailing list) or by corresponding with us by phone, e-mail, social media or otherwise;
- technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
- information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); services you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you or made available when you access or use our site.
We set out below some examples of how you may provide personal information to us:
- contacting us by phone, e-mail, social media or otherwise;
- submitting information to our site by filling in forms;
- registering for and participating in our conferences and other events;
- searching and browsing our site for content (which allows us to see your IP address);
- giving us instructions; and
- by assisting you with a legal matter through ADR.
We may also collect personal information indirectly through publicly accessible resources and Client Due Diligence checks.
Use of personal information
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- to provide legal services;
- to communicate with you, and provide information on specific products and/or services;
- to help us prevent, detect and investigate fraud and other financial crimes;
- in order to meet our legal obligations, such as conducting Anti-Money Laundering and Know Your Customer checks;
- to send you marketing information. You can unsubscribe from receiving these communications at any time by emailing us at the above address; and
- to administer, manage and improve our site to ensure that content is presented in the most effective manner for you and for your computer.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
- our contractual obligation: We will use your personal information to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information and services that you request from us;
- to satisfy any legal and regulatory obligations to which we are subject;
- to satisfy our legitimate interests in the effective delivery of information and services to you and in the effective and lawful operation of our business (provided these do not infringe your rights); and
- when you give your consent: You have the right to withdraw consent at any time. You can do this by contacting us at the above email address.
How we store your personal information
We have implemented generally accepted technology and operational security in order to protect personal information. However, please be aware that there are inherent security risks of sending information by public networks or on public computers and we cannot therefore 100% guarantee the security of any data disclosed or transmitted over the internet.
We will retain your personal information for as long as is necessary for the purposes described above. Typically, we will retain your data to fulfil our business purposes, to comply with legal and regulatory requirements, or for any legal claims. We may keep your data for longer where this is necessary for statistical and historical research purposes. However, we will ensure all personally identifiable information is removed and at the appropriate time.
Your data protection rights
Under data protection law, you have rights including:
- your right of access: You have the right to ask us for copies of your personal information;
- your right to rectification: You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete;
- your right to erasure: You have the right to ask us to erase your personal information in certain circumstances;
- your right to restriction of processing: You have the right to ask us to restrict the processing of your personal information in certain circumstances;
- your right to object to processing: You have the right to object to the processing of your personal information in certain circumstances; and
- your right to data portability: You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact [email protected] if you wish to make a request.
If you are unhappy with any aspect of how we handle your data you can make a complaint to the Information Commissioner’s Office (ICO) (https://www.ico.org.uk).
Sharing with third parties
We may share your information with selected third parties including:
- business partners, suppliers and sub-contractors for the performance of any agreement that we enter into with them or you;
- analytics and search engine providers that assist us in the improvement and optimisation of our site; or
Our site may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Transfers of personal information
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Additionally, information about how you use our site is collected automatically using “cookies”. Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of our site and to compile statistical reports on website activity.